Privacy Policy

Effective date: February 19, 2026

Cleanar collects only the data required to provide laundry pickup, cleaning operations, delivery tracking, wallet/payment support, and customer support.

Information We Collect

• Account identity data, including name, email, and phone number.
• Addresses and schedule preferences for pickup and delivery.
• Booking, item, wallet, payment, refund, and transaction records.
• Driver and provider operational location data while fulfilling active orders.
• Support messages, verification photos, and notification tokens when needed for service delivery.

How We Use Data

• To process bookings and fulfill requested cleaning and laundry services.
• To coordinate customers, drivers, providers, and operations teams.
• To update order stages, delivery status, payments, refunds, and wallet balances.
• To detect abuse, secure transactions, and comply with legal obligations.
• To provide customer support and service quality follow-up.

Sharing And Storage

Data is shared only with service participants and operations roles as required to complete an order. Cleanar does not sell personal data.

Your Controls

• You can request account and data deletion through the Delete Account page.
• You can contact support for correction of profile data.
• You can opt out of non-essential notifications from app settings where available.